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AC Service & Repair

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Need Help With AC Maintenance Services?

Author

We bought a Carrier AC from Croma about a year and a half ago with an extended warranty for the next 2 years. When I asked for the service, I was directed to Onsitego.

Anil Tyagi
Author

Service is very good as compared to other service providers.

Saif Pathan
Author

I had booked service for moving our Window and Split Ac within South Delhi. The technician was sincere and followed all the safety protocols during the uninstallation and installation of these units. He even topped up the gas to ensure optimal cooling. Overall, it was a great experience. I'll stick to onsitego for AC repair and maintenance going forward. Thanks, Onsitego.

Priyanka Dixit

Frequently Asked Questions for AC Services

Why should I buy an Annual Maintenance Contract (AMC) for my AC?

An AMC gives you complete peace of mind from appliance breakdowns and helps you extend the life of the appliance. Regular maintenance minimizes the chances of your air conditioner breaking down and reduces repair expenses drastically. With regular services, you can also be sure of consistently getting cool, healthy air from your air conditioner.

When can I avail your AC services?

If your AC is out of the manufacturer's warranty and is not covered under any existing AMC, Onsitego AMC will start the same day you buy the plan and will be valid for 1 year / 2 years as per the plan purchased. However, if your AC is still in the manufacturer’s warranty period or has an ongoing AMC, you can avail the service a day after the expiry of the manufacturer’s warranty or AMC, subject to a successful site inspection to ensure that the appliance is fully functional.

What is not covered in the AMC plans?

AMC plans do not cover the following parts:
• Cabinet of the outdoor unit
• Remote handset
• Painting of the unit at the top and bottom
• Sheet metal parts
• Rubber components
• Plastic parts
• Any styling decorative material and
• Front grill
• Stabilizer
***Spare parts are covered under Comprehensive AMC, but not under Basic AMC.

I have been using my AC for 3 years and it's no longer under brand warranty. Can I buy Comprehensive or Basic AMC?

Yes, you can buy the Onsitego Comprehensive AMC and Advance AMC for an air conditioner of any brand that’s less than 5 years old, or Basic AMC for an air conditioner that’s less than 10 years old, subject to a mandatory site inspection to ensure that the appliance is fully functional.

What is included in your maintenance service?

The maintenance service for the air conditioner includes wet service/jet service for your appliance. The jet service includes cleaning of air conditioner filters, indoor coils, blades, drain tray, outer panel and outdoor unit with water. It also includes oiling / greasing of certain parts and checking if the air conditioner is properly cooling.

Can I avail these services for my old Air Conditioner?

Yes, the services can be availed for any split / window residential air conditioner upto a cooling capacity of 2 ton, irrespective of age, brand and model.

What if my Air Conditioner has broken down and requires replacement of spare parts?

While we will be happy to provide you with repair and maintenance service, you will have to pay separately for the spare parts that require replacement.

What is my Air Conditioner is not cooling well and requires a gas recharge?

Occasionally, refrigerant gas may leak from an air conditioner due to a failure resulting in loss of cooling. You can purchase our Gas Recharging service under which our engineer will inspect the device, identify the leakage and repair the leakage if possible. In some cases, the leakage may be unrepairable and may require some component replacement (replacement of components is not covered under the plan and will have to be paid for separately). Post repair of the leakage, any contaminants and debris will be flushed from the system with vacuum pressure and the refrigerant gas will be recharged.

I booked a repair service for my Air Conditioner and it turns out that there is a gas leakage issue as well. What will I be charged for fixing the Repair service?

You can book our Gas Recharging service which will be appropriate for fixing the gas leakage issue. At the same time, we will refund the charges you paid to book the Repair service.

What happens if my Air Conditioner cannot be repaired at home and needs to be taken to a service center?

Certain repairs associated with cooling coils and condenser coils should not be undertaken at home. In such cases, the air conditioner will have to be transported to the service center for repairs. You will be charged a flat rate of Rs. 500 against transportation charges. No additional service charges will be payable.

Experiencing These AC Problems? Find Out the Cause & How to Fix Them

On a hot summer day, it would be really frustrating to face AC problems like lack of cooling or weak airflow. But, don’t worry. We have listed down the causes of the most common AC problems & also how to get reliable AC repair with Onsitego’s AC services.

The Airflow from Your AC Is Weak
  1. Poor airflow could mean that the filters of your AC have clogged up and this can be a real problem if it is left unattended. Filters prevent dust and other impurities from entering into the air which directly affects your and your family's health and overall well-being. Over time, these filters become clogged, limiting the airflow from your air conditioner. In the long run, scheduling an AC servicing visit can help keep the airflow smooth and save you money.
  2. If you haven't cleaned your filters in months, you should call a professional AC service. Onsitego's jet service involves using a powerful water jet to clean the AC filters. The professional AC technicians also clean the cooling coils, blades, drain tray, outside panel, and outdoor unit. Because of the substantial impact, this issue has on your comfort and the performance of your AC, it's critical to schedule an AC servicing visit regularly so the filters are cleaned thoroughly.
AC Isn't Cooling the Space
  1. If your air conditioner is not blowing cool air, there may be a few things you can check before calling in the AC technicians. One of the first things you will want to make sure of is that your AC's temperature setting is accurate. If this doesn't work, the AC modes as another likely culprit of a room that isn’t cooling. Check if your AC has been set to an incorrect mode like fan, ventilation, or heat. Set your AC to the cool mode and check if this fixes the issue of cooling
  2. In some cases, the problem may be that your AC is running low on coolant gas. Merely scheduling an AC gas filling service to top up the coolant might not fix the problem if there's a leakage in the system. AC gas leakage needs to be fixed by skilled AC technicians. The best solution is to opt for Onsitego’s AC gas refilling service because we'll find and fix leaks before refilling your AC so it'll run smoothly and cool effectively.
Hot Airflow from the AC
  1. A blast of hot air is the last thing you want from your AC during summertime. But that's exactly what happens when there's an issue with your unit's evaporator coil. Responsible for pulling in heat and humidity from the air inside your house, the evaporator coil is filled with coolant. If dust buildups on the coil, airflow is restricted which results in a drastic cooling effect and before you know it, ice forms on its surface. This messes up the cooling cycle and subsequently leads to your AC blowing out hot air rather than cool air.
    A temporary fix to this issue could be to thaw the ice on the condenser coil. If your unit has a dedicated defrost or self-cleaning mode, try putting it in that setting.
  2. If your AC doesn't have that setting, try putting it on fan mode for half an hour or shutting it down overnight and check if your AC starts functioning properly again. If it doesn’t, this indicates a more serious issue with your AC. Now, it's time to call the best AC repairing service in your city! You can trust Onsitego's air conditioner repair service to provide a proper diagnosis and solution to your AC problem.
Water Leakage Issue
  1. A leaking air conditioner can ruin your paint job or even cause water to drip on your electrical devices. The most common cause of this problem is a clogged drain pipe that is designed to remove the water from the air conditioner. Water rushes back inward and creates spillage as a result of the clogged drainpipe. A broken drain pan could be the cause of water leakage if your air conditioner is old.
  2. If your air conditioner is brand new and your drainpipe is in perfect working order, the water leakage could also be due to incorrect installation. Whether your AC is new or old, hiring a reputable AC servicing business, such as Onsitego's AC repairing, would be a good choice.
Grinding Noises from the AC
  1. You shouldn't ignore strange noises coming from your air conditioning unit. These sounds can forewarn you of impending problems with the AC. You should take action before it's too late!
  2. The noises created by your air conditioner might be used by a professional AC technician to diagnose the problem with your AC. A hissing sound, for example, may indicate a coolant leak. Grinding sounds, on the other hand, will very certainly be caused by the compressor motor.
  3. There are more symptoms like this, but troubleshooting should be left to the pros. So, the next time you notice an unexpected noise coming from your air conditioner, call a reputable AC service in your city.
Foul Smell Coming from the AC

Notice an unpleasant odour coming from your AC? Don’t try to mask it with a room freshener because there’s most certainly an underlying cause behind it. If you notice a foul smell of rotten eggs, it's probably due to a bird's nest or an insect caught in the outdoor unit. Should you notice a chemical-type odour, this could indicate a problem with coolant leaking from the AC system, which could be dangerous and potentially lethal. In such a situation, open every window in the room and keep it ventilated until your AC technician arrives to inspect the issue.

Onsitego is an independent service provider of technical support for third party products or services. All brand names, trademarks, logos and company names are property of their respective owners and their mention may not indicate any association unless explicitly mentioned. Onsitego and the stylised Onsitego logo are registered trademarks of Onsite Electro Services Private Limited.

Cities covered: Mumbai, Navi Mumbai, Thane, Bengaluru, Delhi, Noida, Ghaziabad, Gurugram, Hyderabad, Chennai, Pune & other many major cities of India.

Brands covered: Blue Star, Bosch, Carrier, Daikin, O General, Godrej, Haier, Hitachi, IFB, LG, Lloyd, Panasonic, Philips, Samsung, Sharp, Siemens, Toshiba, Voltas, Whirlpool, Mitsubishi, Amazon Basic, Midea

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